# Contact us

Below is which route each kind of question takes, what it requires, and what actually happens next. We do not promise a response time — a deadline we cannot keep is worth less than an honest description of the process.

## How to reach us

The only contact channel today is the in-app form: open the home page, scroll to the footer, click "contact support", and write your message in the dialog that opens.

It requires a signed-in account. Your message is recorded together with your account email, which is how we reply — and that is why it is not open to signed-out visitors: without an account there is no address to answer. If you do not have an account and need to file a copyright takedown, see the next section.

Please do not reply to email we send you. Verification, password-reset and magic-link messages come from a no-reply sender (noreply@ai-movies.xyz) that receives nothing; mail sent there reaches no one.

## Copyright and takedown requests

AiMovie stores, uploads and transcodes no video, audio or image files — it only surfaces search results from public third-party sites. During playback, media streams travel straight from the source CDN to your browser and never pass through our servers.

What we can therefore do is remove the entry pointing at a resource from our search results, not delete the file itself — the file is not ours to delete. Taking content genuinely offline means contacting the site hosting it.

When you file a request, include the title, the basis for your claim, and where you saw the content on AiMovie (the search term or the page URL). The more specific it is, the faster it moves.

## Account and billing

Payments are processed by Stripe and accept bank cards, Alipay and WeChat Pay. We never see your full card number — it does not pass through AiMovie servers. For payment disputes, the Stripe receipt email carries everything needed to reconcile a charge.

A forgotten password can be reset from the sign-in page, and email magic-link sign-in works without a password at all. Neither needs us.

Your membership expiry is shown on the account page. If what it shows disagrees with your payment record, send us the date and amount from the Stripe receipt via the in-app form.

## What happens after you write

Messages land in an admin feedback queue and are read by a person. There is no auto-reply bot.

We do not commit to a specific response time. AiMovie is run by a small team and speed depends on the queue — saying "this is a copyright request" or "this is a billing problem" up front helps us triage.